Help Centre: Frequently Asked Questions

Again, that depends.

For a simple letterhead template built from supplied artwork, we can often supply a first draft within 5 – 7 business days.

For more complex Word or PowerPoint templates with multiple pages or slides, including our design input, we usually supply first drafts within 8 – 10 business days.

We also need to factor in testing, revisions and feedback phases.

We design and build a diverse range of documents in templates using Word, PowerPoint, Google Suite, Excel or Keynote, to cater to various needs.

We've built templates for letterheads, resumes, invoices, business proposals, event programs, certificates, posters, menus and more.

Let us know what you need and we can see if we can template it!

When we send you costs for our templates, we also include an estimated timeframe for delivery of the first draft of a template.

If there are multiple templates in a project, we prefer to get one right first and then base subsequent templates on the first approved version.

A first draft is sent through for testing and review, we make any revisions or explain why elements have been built the way they have and the template is finalised through to approval.

If a template seems complex, we’re happy to do a short online handover to explain any tricky elements or go through best practices for using it.

When copying and pasting content from an old document to a new template, there are a few options.

You can retain the formatting of the document it was copied from or you can strip out the previous formatting, leaving text only in the style that the cursor was sitting in when the content was pasted.

The paste options can be seen either by selecting:

• 'Home > Paste > choose from the dropdown set of icons'
• 'Ctrl + V ' then choose from the icons at the bottom of the pasted content

We suggest the following paste options:

• "Use Destination Theme"
• Keep Text Only"

Our team are trained in making documents accessible.

We can update templates to make them accessible but there are two important considerations:

• the design elements of a template will affect how accessible it is
• it will be up to the user of a template to keep it accessible.

For example, if we supply a template with image placeholders and images are then uploaded without alt-tag text, the resulting document won’t be compliant with accessibility criteria.

For an intuitive and easy-to-use template, it's helpful to take the following limitations into consideration:

• Custom fonts – will need to be installed on all user computers.
• Left and right margins – if the document needs to be reoriented, it's much easier if both margins are the same.
• One column – Accessible documents need to be one column, two columns can result in awkward paragraph spacing from one column to the next
• Round dashes – Tables and Paragraph borders can only use square dots on borders, but custom shapes can have round dashed.
• Text on custom shaped images – can be tricky.
• Six colours in the colour theme – the colour theme will only accommodate six Accent colours, which are automatically fed into any inserted chart or table.

PowerPoint can be quite intuitive, but the following design limitations should be considered:

• Long text – Unlike Word, text can’t flow from one page to the next in PowerPoint. It is possible to have a two-column text box, but it’s hard to manage the column breaks
• Paragraph borders – PowerPoint can’t accommodate paragraph borders, so any movable line is hard to build and should be avoided
• Any linked text – PowerPoint works in text boxes, not lines of text so doesn’t have the ability to work with text elements, such as inline graphics and check boxes
• Six colours in the colour theme – The colour theme will only accommodate six Accent colours, which are automatically fed into any inserted chart or table.
• Two style slide headings – the default heading placeholder has one style, so to create a subheading that sits close to the primary heading is difficult
• Footers – Footer options are limited to one text paragraph, a date and a slide number

That depends. If you’re supplying us with the packaged InDesign artwork, showing each page or slide in each template, then we can base our quote on the time it will take us to build a template, based on a PDF of the artwork.

If you want us to design and build the templates for you, we need to understand the content elements that you want in each of your templates, so we like to see examples of current templates as well as any branding elements that have been approved.

If we’re working on templates that have already been created, we need to understand what your current issues are and exactly what it is that you need new templates to achieve.

If you can let us know whether the template will be in Word or PowerPoint, supply us with a page or slide count and tell us if you need us to build the templates from supplied InDesign files or if we’ll be designing and building them ourselves, we can give you a ballpark amount.

We take data security seriously.We follow industry best practices to protect your data. Rest assured, your content and personal information are safe with us.